I Made the Wrong Choice!

One of the key concepts at Contacts Count is what we refer to as “choice points”. Every day we have a number of conversations. 

Some of those conversations are short and transactional.  Some of those conversations lend themselves to making a choice. That choice being:


1. Taking some time to proactively engage with the other person to learn more about them and what they do.
OR
2. Choosing not to engage. 

When we choose to engage we shoud be thinking about what can I learn about the other person during this conversation?

We should be thinking – is there an opportunity to teach the other person something about who I am and what I do?

When you use the appropriate skills and approach conversations with a mindset that is all about teaching and giving the result is often an engaging conversation. A conversation that may lead to a 2nd and 3rd conversation with the other person. This is how trust-based mutually beneficial relationships are developed over time.

And then there are those times when we choose not to engage.

• You're pressed for time.
• You don’t have a very positive opinion about the other person.
• Your fear of failure prevents you from beginning the conversation.

The first two reasons we choose not to engage are legitimate.  If you are holding back due to  fear of failure it’s in your best interest to figure out what is holding you back.